Privacy Policy

Tuneform, LLC (hereinafter referred to as Tuneform) has created this Privacy Policy in order to help our users better understand what information we collect about them and what may happen to that information.

By accepting this Privacy Policy you expressly consent to our use and disclosure of your personal information in the manner prescribed in this Privacy Policy. This Privacy Policy is incorporated into and subject to the terms of Tuneform’s Terms of Service.

The short version

We only collect the information you choose to give us, and we process it with your consent, or on another legal basis; we only require the minimum amount of personal information that is necessary to fulfill the purpose of your interaction with us; we don't sell it to third parties; and we only use it as this Privacy Policy describes. No matter where you are, where you live, or what your citizenship is, we provide a high standard of privacy protection to all our users around the world, regardless of their country of origin or location.

Tuneform Privacy Policy

What information Tunform collects and why

Categories of personal information

"User Personal Information" is any personal information about one of our users which could, alone or together with other information, personally identify them. Information such as a user name and password, an email address, a real name, and a photograph are examples of “User Personal Information.” User Personal Information includes Personal Data as defined in the General Data Protection Regulation.

"Technical Information" may include information we collect from website browsers, such as web server logs, or other log information, such as User session or activity logs. Technical Information may be connected to User Personal Information such as a username or an email address, or to other potentially personally-identifying information like Internet Protocol (IP) addresses.

User Personal Information does not include aggregated, non-personally identifying information. We may use aggregated, non-personally identifying information to operate, analyze, improve, and optimize our website and service.

Information from users with accounts

If you create an account, we require some basic information at the time of account creation. You will create your own password, and we will ask you for a valid email address. You also have the option to give us more information if you want to, and this may include "User Personal Information."

Information from website browsers

If you're just browsing the website, we collect the same basic information that most websites collect. We use common internet technologies, such as cookies and web server logs, to collect Technical Information. This is stuff we collect from everybody, whether they have an account or not.

The information we collect about all visitors to our website includes the visitor’s browser type, language preference, referring site, additional websites requested, and the date and time of each visitor request. We also collect potentially personally-identifying information like Internet Protocol (IP) addresses.

Why we collect this information
  • We need your User Personal Information to create your account, and to provide the services you request, including the provision of the Tuneform service, and to respond to support requests.
  • We use your User Personal Information, specifically your user name, to identify you on Tuneform.
  • We use it to fill out your profile and share that profile with other users if you ask us to.
  • We will use your email address to communicate with you.
  • We use User Personal Information and other data to make recommendations for you, such as to suggest Tuneform features and services that you may find useful. These recommendations are automated decisions, but they have no legal impact on your rights.
  • We collect Technical Information to better understand how our website visitors use Tuneform, and to monitor and protect the security of the website.
  • We collect personal information from third parties for the purposes for which it was authorized to be collected. For example, you may authorize Tuneform to contact you for marketing purposes via a third party's platform. If we need to use your personal information for other purposes, we will ask your permission first.
  • We use your User Personal Information and Technical Information for internal purposes, such as to maintain logs for security reasons, for training purposes, and for legal documentation and compliance.
  • We limit our use of your User Personal Information to the purposes listed in this Privacy Statement. If we need to use your User Personal Information for other purposes, we will ask your permission first.

Under certain international laws (including GDPR), Tuneform is required to notify you about the legal basis on which we process User Personal Information. Tuneform processes User Personal Information on the following legal bases:

  • Contract Performance:
    • When you create a Tuneform account, you provide an email address, and may provide a user name. We require those data elements for you to enter into the Terms of Service agreement with us, and we process those elements on the basis of performing that contract. We also process your user name and email address on other bases.
    • If you have a Tuneform Account with a paid plan with us, there will be other data elements we must collect and process on the basis of performing that contract. Tuneform does not collect or process a credit card number, but our third-party payment processor does.
  • Consent:
    • As a user, you can fill out the information in your user profile, and you have the option to provide User Personal Information such as your full name, an avatar which may include a photograph, your biography, your location, your user name, and a URL to a third party website. You may also have the option of setting a publicly visible email address here. We process this information on the basis of consent. All of this information is entirely optional, and you have the ability to access, modify, and delete it at any time (while you are not able to delete your email address entirely, you can make it private).
  • Legitimate Interests:
    • Generally, the remainder of the processing of personal information we perform is necessary for the purposes of our legitimate interests. For example, for legal compliance purposes or to maintain ongoing confidentiality, integrity, availability and resilience of Tuneform's systems, website, and service, we must keep logs of Technical Information; and, in order to respond to legal process, we are required to keep records of users who have sent and received DMCA takedown notices.
  • If you would like to request erasure of data we process on the basis of consent or object to our processing of personal information, please use our support email contact [https://tuneform.com/support].

What information Tuneform does not collect

We do not intentionally collect sensitive personal information, such as social security numbers, genetic data, health information, or religious information. Although Tuneform does not request or intentionally collect any other sensitive personal information, we realize that you might store this kind of information in your account, such as in an image or in your public profile. If you store any sensitive personal information on our servers, you are responsible for complying with any regulatory controls regarding that data.

If you're a child under the age of 13, you may not have an account on Tuneform. Tuneform does not knowingly collect information from or direct any of our content specifically to children under 13. If we learn or have reason to suspect that you are a user who is under the age of 13, we will unfortunately have to close your account. We don't want to discourage you from making art, but those are the rules. Please see our Terms of Service for information about account termination. Other countries may have different minimum age limits, and if you are below the minimum age for providing consent for data collection in your country, you may not use Tuneform without obtaining your parents' or legal guardians' consent.

We do not intentionally collect User Personal Information that is stored in free-form content inputs. Information in your account belongs to you, and you are responsible for it, as well as for making sure that your content complies with our Terms of Service. Any personal information within a user's account media is the responsibility of the account owner.

How we share the information we collect

We do share User Personal Information with your permission, so we can perform services you have requested or communicate on your behalf. For example, if you activate an integration with a third party product or service, such as YouTube, we will share your account name to allow the integrator to provide you services.

We do not share, sell, rent, or trade User Personal Information with third parties for their commercial purposes, except where you have specifically told us to.

We do not host advertising on Tuneform. We may occasionally embed content from third party sites, such as YouTube, and that content may include ads. While we try to minimize the amount of ads our embedded content contains, we can't always control what third parties show. Any advertisements on any Tuneform page are not sponsored by, or tracked by, Tuneform.

We do not disclose User Personal Information outside Tuneform, except in the situations listed in this section or in the section below on Compelled Disclosure.

We do share certain aggregated, non-personally identifying information with others about how our users, collectively, use Tuneform, or how our users respond to our other offerings, such as our conferences or events. However, we do not sell this information to advertisers or marketers.

We do share User Personal Information with a limited number of third party vendors who process it on our behalf to provide or improve our service, and who have agreed to privacy restrictions similar to our own Privacy Statement by signing data protection agreements. Our vendors perform services such as payment processing, customer support ticketing, network data transmission, and other similar services. While Tuneform processes all User Personal Information in the United States, our third party vendors may process data outside of the United States or the European Union.

We do share aggregated, non-personally identifying information with third parties. For example, we share the number of stars on a template, or in the event of a security incident, we may share the number of times a particular file was accessed.

We may share User Personal Information if we are involved in a merger, sale, or acquisition. If any such change of ownership happens, we will ensure that it is under terms that preserve the confidentiality of User Personal Information, and we will notify you on our website or by email before any transfer of your User Personal Information. The organization receiving any User Personal Information will have to honor any promises we have made in our Privacy Statement or in our Terms of Service.

Data retention and deletion of data

Generally, Tuneform will retain User Personal Information for as long as your account is active or as needed to provide you services.

We may retain certain User Personal Information indefinitely, unless you delete it or request its deletion. For example, we don’t automatically delete inactive user accounts, so unless you choose to delete your account, we will retain your account information indefinitely.

If you would like to cancel your account or delete your User Personal Information, you may do so in your user profile. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements, but barring legal requirements, we will delete your full profile (within reason) within 90 days. You may contact our support email to request the erasure of the data we process on the basis of consent within 30 days.

After an account has been deleted, certain data will remain. However, we will delete or deidentify your personal information, including your user name and email address.

Our use of cookies and tracking

Cookies

Tuneform uses cookies to make interactions with our service easy and meaningful. We use cookies (and similar technologies, like HTML5 localStorage) to keep you logged in, remember your preferences, and provide information for future development of Tuneform. For security reasons, we use cookies to identify a device. By using our website, you agree that we can place these types of cookies on your computer or device. If you disable your browser or device’s ability to accept these cookies, you will not be able to log in or use Tuneform's services. On certain areas of the website, we may also use cookies to identify you and/or your device to advertise Tuneform's products and services to you on third party sites.

Tracking and analytics

We use a number of third party analytics and service providers to help us evaluate our users' use of Tuneform; compile statistical reports on activity; and improve our content and website performance. We only use these third party analytics providers on certain areas of our website, and all of them have signed data protection agreements with us that limit the type of personal information they can collect and the purpose for which they can process the information. In addition, we use our own internal analytics software to provide features and improve our content and performance.

Some browsers have incorporated "Do Not Track" (DNT) features that can send a signal to the websites you visit indicating you do not wish to be tracked. Tuneform responds to browser DNT signals and follows the W3C standard for responding to DNT signals. If you have not enabled DNT on a browser that supports it, cookies on some parts of our website will track your online browsing activity on other online services over time, though we do not permit third parties other than our analytics and service providers to track Tuneform users' activity over time on Tuneform.

Google Analytics

We use Google Analytics as a third party analytics service, and to track our advertising campaigns on third party websites and services. We use Google Analytics to collect information about how our website performs and how our users, in general, navigate through and use Tuneform. This helps us evaluate our users' use of Tuneform; compile statistical reports on activity; and improve our content and website performance. Google provides further information about its own privacy practices and offers a browser add-on to opt out of Google Analytics tracking.

Google reCAPTCHA

We use Google reCAPTCHA on certain areas of our site in order to ensure that actions are being performed by real people and not automated bots. Both reCAPTCHA v2 and v3 may be used depending on the need. Users are subject to Google's Terms of Service and Privacy Policy. See: Google Privacy Policy and Google Terms of Service.

Information from Third Parties

Google & YouTube

You can connect your Tuneform account to your YouTube channels. When you connect a YouTube channel, Google will ask your permission to share certain information from your account with Tuneform. This includes your channel ID, channel title, channel description, channel thumbnails, the date your channel was published, and Oauth credential tokens, which allow us to perform authenticated requests to YouTube API Services on your behalf. This information is collected by Google and is provided to us under the terms of Google's Privacy Policy. This information can be deleted at anytime by disconnecting your YouTube channel from Tuneform by visiting your Account's media settings. You can also revoke access for any reason by visiting your security settings at Google's Security Settings Page. User's who connect their YouTube account with Tuneform are agreeing to be bound by the YouTube Terms of Service

How Tuneform secures your information

Tuneform takes all measures reasonably necessary to protect User Personal Information from unauthorized access, alteration, or destruction; maintain data accuracy; and help ensure the appropriate use of User Personal Information.

In the event of a data breach that affects your User Personal Information, we will act promptly to mitigate the impact of a breach and notify any affected users without undue delay.

Transmission of data on Tuneform is encrypted using SSH, HTTPS, and SSL/TLS.

No method of transmission, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security.

How we respond to compelled disclosure

Tuneform may disclose personally-identifying information or other information we collect about you to law enforcement in response to a valid subpoena, court order, warrant, or similar government order, or when we believe in good faith that disclosure is reasonably necessary to protect our property or rights, or those of third parties or the public at large.

In complying with court orders and similar legal processes, Tuneform strives for transparency. When permitted, we will make a reasonable effort to notify users of any disclosure of their information, unless we are prohibited by law or court order from doing so, or in rare, exigent circumstances.

How we, and others, communicate with you

We will use your email address to communicate with you, if you've said that's okay, and only for the reasons you’ve said that’s okay. For example, if you contact our Support team with a request, we will respond to you via email. You have a lot of control over how your email address is used and shared on and through Tuneform.

Tuneform may occasionally send notification emails about changes, new features, requests for feedback, important policy changes, or offer customer support. We also send marketing emails, based on your choices and in accordance with applicable laws and regulations. There's an unsubscribe link located at the bottom of each of the marketing emails we send you. Please note that you can not opt out of receiving important communications from us, such as emails from our Support team or system emails.

Our emails might contain a pixel tag, which is a small, clear image that can tell us whether or not you have opened an email and what your IP address is. We use this pixel tag to make our email more effective for you and to make sure we’re not sending you unwanted email.

Changes to this policy

We may change this Privacy Policy from time to time based on your comments and our need to accurately reflect our data collection and disclosure practices. If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

Last Updated November 23, 2019